Returns & Exchanges
At Delhi Watch Company, we stand by the craftsmanship of our timepieces and offer a 7-day return policy for unused products in their original packaging. We ensure a seamless exchange process to guarantee your complete satisfaction with every purchase.
Initiate Request
Visit our online returns portal or contact our support team with your order ID and photos of the watch within 7 days of delivery.
Quality Inspection
Once your request is approved, our team will review the provided details to ensure the timepiece is in its original, unworn condition with all protective films intact.
Secure Pickup
We will arrange a complimentary reverse pickup from your registered address; please ensure the watch is securely packed in its original Delhi Watch Company box.
Refund or Exchange
After our warehouse confirms the item's condition, we will process your full refund to the original payment method or dispatch your preferred exchange model within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing